Series One: How Knowledge of Psychological Counselling Makes You an Efficient Interviewer in Fraud Detection Interviews Fraud investigation is often viewed as a technical process—verifying documents, analysing data, and identifying inconsistencies. Yet, every claim investigation ultimately revolves around human behaviour. Before introducing counselling principles into fraud examination interviews, it is essential to understand how counselling itself is structured and why that structure is relevant to investigative interactions. The Counselling Model: Exploration, Understanding, and Action (EUA) Psychological counselling is not an unstructured conversation. It follows a well-established model designed to help individuals express, clarify, and eventually address issues. One of the…
Author: Dr. Sudipta Thakur
Dr. Sudipta Thakur
Dr. Sudipta Thakur, MD (Hom) - Psychiatry, FNR Certified in - Investigation and Fraud Detection in Life Insurance - III